Frequently Asked Questions

Frequently Asked Questions Menu - Our Service

How does Wireless Etc.’s service work?

Can I use Netflix,Rodopi or other streaming video services on my connection?

Do I need a phone line to use Wireless, Etc.'s Internet Service?

How do I know if I am in the Wireless, Etc. coverage area?

What happens if I sign up, but l am not in the Wireless, Etc. Coverage area?

Does the weather have any effect on your network?

Can I use a VPN (Virtual Private Network) connection with your service?

Can I connect my XBOX, PlayStation, Game Cube or other network-compatible game consoles to your system?

Can I share my connection with my neighbor or the office next door?

Can I host a web server or any other kind of server on your network?

Does Wireless, Etc. place a cap on my monthly bandwidth transfers?

Is your system compatible with VoIP (Voice over Internet Protocol)?

Can I still use AOL (America on Line) or Earthlink with your service?

How much space do I get with my E-mail account?

How is Wireless, Etc.'s service different from satellite service?

Is Wireless, Etc.'s service the same as DSL?

 

- Pricing & Billing Policies

How much does it cost to get started?

How will I be charged for the equipment?

How do you charge for the monthly residential service?

Can I pay by cash or check for the monthly residential service?

How do you charge for the monthly business service?

Is there a discount if I prepay for service?

Can I receive a discount if I have multiple accounts with Wireless, Etc.?

- Settings & Troubleshooting

Why is my service slow?

What are the settings to connect to your mail server?

Why am I having trouble sending E-mail but I can receive E-Mail just fine?

What are your office hours?

 

-Our Service

Q: How does Wireless, Etc.'s service work?

A: We have several tower sites installed in strategic locations, which broadcast our high-speed signal and provide coverage throughout Hot Springs and surrounding areas. Our tower sites communicate with the Internet through multiple high-speed connections. We install a low-profile antenna on the outside of your home or business, which connects to a Router  inside your location. The Router uses a wireless signal to connect  to your computer or network.Routers are prefered on our system. WLETC now provides a high quality performance router designed to compliment our infrastructure and service.

Q: Do I need a phone line to use Wireless, Etc.'s Internet Service?

A: No. A primary or additional phone line is not needed for our service. Part of wireless internet is eliminating the need for phone lines altogether. Our connection is delivered wirelessly via radio waves - freeing up your phone for other uses.

Q: How do I know if I am in the Wireless, Etc. coverage area?

A: Our wireless technology requires NEAR line-of-site to one of our tower locations. We currently have 14 tower sites and growing . The best way to confirm your eligibility is to call us at 501-318-1300 or click here to sign up today.

Q: What happens if I sign up, but l am not in the Wireless, Etc. Coverage area?

A: We will make our best attempt to get service to you. If for some reason we can not get a signal to your home or business, you will not incur any cost at all.

Q: Does the weather have any effect on your network?

A: Depends.  Most local weather phenomenon (rain, snow, fog etc.) is not significant enough to interfere with the radio frequencies used by our network. Depending on the type of radio system we use to get a reliable enough service could be affected by some weather phenomenon due to excessive tree and terrain that can not be seen by the installer at the time of install . We do our very best to ensure a reliable connection at the time of install.

Q: Can I use a VPN (Virtual Private Network) connection with your service?

A: Yes.  Our service is compatible with VPNs, All current packages will support most VPNs.

Q: Can I connect my XBOX, PlayStation, Game Cube or other network-compatible game consoles to your system?

A: Yes.  As long as the device has an Ethernet port, it can be connected to our high-speed service so you can enjoy game play over the Internet. If you have more than one device (i.e. 2 PCs or a PC and a game console) connected to our high-speed connection you will need a router to provide a internal network.

Q: Can I share my connection with my neighbor or the office next door?

A: No.  Just like cable TV, you cannot share the connection. Please see our Internet Service Agreement and Acceptable Use Policy.

Q: Can I use Netflix,Rodopi or other streaming video services on my connection?

A: Yes, WLETC cannot support intensive streaming video usage on its network. The service will work if the customer is conservative with other devices in their home. The basic package is not recommended for doing such activity.We now have newer platforms of service deployed on a couple of tower sites that allow for very high demands like video,gaming and entertainment services.

Q: Can I host a web server or any other kind of server on your network?

A:   Although we do not ban servers on our network outright, we do not allow constant upload traffic (which could happen if you are serving lots of data) whether it be from a web server, peer-to-peer software or any other kind of server. Please see our Internet Service Agreement and Acceptable Use Policy.

Q: Does Wireless, Etc. place a cap on my monthly bandwidth transfers?

A:  No.  Your high-speed connection is "unlimited" in how much data you can transfer per month. However, we do not allow continuous uploading associated with web hosting and file sharing.This can be taylored for  business accounts to accomodate  the excess need for  upload.

Q: Is your system compatible with VoIP (Voice over Internet Protocol)?

A:  Yes.  Our system is compatible with VoIP. We recommend at least a 1 Mbps connection; however, we make no guarantee for VoIP performance on our network. Our newest service will allow for voip services to perform better because of the QOS that has been configured throughout the entire network.

Q: Can I still use AOL (America on Line) or Earthlink with your service?

A:  Yes.  You will need to change the settings in AOL to use a LAN connection over TCP/IP. Please contact AOL or Earthlink if you do not know how to do this.

Q: Does Wireless Etc Offer an  E-mail service?

A:  Only for Business Accounts only. There are 100's of email providers on the internet that offer lots more for Free. We do not have a support service for a local email service.

Q: How is Wireless, Etc.'s service different from satellite service?

A:  While both services are wireless, our network is local to Hot Springs. Our radio signals typically travel less than 10 miles to our towers, while satellite system signals have to travel through the atmosphere, from 180 miles to 22,300 miles to the satellite and then back to earth. That's why satellite system users commonly experience latency or delays when connecting to the web. Varying weather conditions will also interfere with the satellite signal in the same way that TV satellite signals can be interrupted. All of our tower sites have very large connections to supply enough bandwidth to accomodate each customer with room to grow. We keep a close eye on bandwidth demands for these sites so that we or you will not experience a bottleneck on our network. This will be the last place to look for slow service.

Q: Is Wireless, Etc.'s service the same as DSL?

A: No. While we do offer speeds as fast, or faster than DSL (Digital Subscriber Line), our wireless service is an alternative to DSL. The main difference is that we do not incur cost to use a telecommunications carrier  for "last mile" connectivity. Instead of using outdated copper phone lines, we deliver our connection wirelessly via radio waves. A large number of homes and businesses in Hot Springs are not yet eligible for DSL.  If you are within our coverage area, Wireless, Etc. can typically install your service within 1 to 3 business days. Note:We do not gaurantee that service can be installed at your location because of such limitations with trees and natural terrain. 

 

-Pricing & Billing Policies

Q: How much does it cost to get started?

A:  Please see our Package Plans for current pricing.

Q: How will I be charged for the installation?

A: We require payment for installation and first month service at the time of installation. We accept Check, Visa or Master Card.

Q: How do you charge for the monthly residential service?

A:  We bill monthly to a credit or debit card account for residential service. The charge usually goes through within the first few days of the month for that month. For example, on July 1st your account will be charged for July service.

Q: Can I pay by cash or check for the monthly residential service?

A:  We accept payment for monthly service by check or cash in response to monthly billing statements.

Q: How do you charge for the monthly business service?

A:  We can either 1) invoice your business or 2) charge the monthly service to a credit or debit card account. We send invoices out at the beginning of the month for that month's service. Our payment terms are Net 10. For example, we will send you an invoice at the beginning of July for July's service. The payment for that invoice is due 10 days after receipt. If you choose to pay by credit or debit card the charge usually goes through within the first few days of the month for that month. For example, on July 1st your account will be charged for July service.

 

-Settings & Troubleshooting

 

Q: Why is my service slow?

A: There are many points of concern when a service becomes slow starting with the computer, router and other connections within the home.  Please see our support page for steps to take if your connection seems slow. 

Q: What are the settings to connect to your mail server?

A:We no longer support localized email services

Q: Why am I having trouble sending E-mail but I can receive E-Mail just fine?

A: This will have to be reolved through support channels provided by your email service provider.

Q: What are your office hours?

A: Our offices are open Monday through Friday 8am to 5pm.