A: We have several tower sites installed in strategic locations, which broadcast our high-speed signal and provide coverage throughout Hot Springs and surrounding areas. Our tower sites communicate with the Internet through multiple high-speed connections. We install a low-profile antenna on the outside of your home or business, which connects to a Router inside your location. The Router uses a wireless signal to connect to your computer or network.Routers are prefered on our system. WLETC now provides a high quality performance router designed to compliment our infrastructure and service.

Q: Do I need a phone line to use Wireless, Etc.’s Internet Service?

A: No. A primary or additional phone line is not needed for our service. Part of wireless internet is eliminating the need for phone lines altogether. Our connection is delivered wirelessly via radio waves – freeing up your phone for other uses.

Q: How do I know if I am in the Wireless, Etc. coverage area?

A: Our wireless technology requires NEAR line-of-site to one of our tower locations. We currently have 14 tower sites and growing . The best way to confirm your eligibility is to call us at 501-318-1300 or click here to sign up today.

Q: What happens if I sign up, but l am not in the Wireless, Etc. Coverage area?

A: We will make our best attempt to get service to you. If for some reason we can not get a signal to your home or business, you will not incur any cost at all.

Q: Does the weather have any effect on your network?

A: Depends. Most local weather phenomenon (rain, snow, fog etc.) is not significant enough to interfere with the radio frequencies used by our network. Depending on the type of radio system we use to get a reliable enough service could be affected by some weather phenomenon due to excessive tree and terrain that can not be seen by the installer at the time of install . We do our very best to ensure a reliable connection at the time of install.

Q: Can I use a VPN (Virtual Private Network) connection with your service?

A: Yes. All service plans allow for VPN access.

Q: Can I connect my XBOX, PlayStation, Game Cube or other network-compatible game consoles to your system?

A: Yes. The Wireless Etc network has be designed with this in mind to allow the ultimate in low latency gaming and performance.

Q: Can I share my connection with my neighbor or the office next door?

A: No. Just like cable TV, you cannot share the connection. Please see our Internet Service Agreement and Acceptable Use Policy.

Q: Can I use Netflix,Rodopi or other streaming video services on my connection?

A: Yes, Since QOE service is installed streaming and video on demand in no longer an issue with the service. The service constantly being updated to add additional streaming services to the qoe to ensure a great quality of experience.

Q: Can I host a web server or any other kind of server on your network?

A: Although we do not ban servers on our network outright, we do not allow constant upload traffic (which could happen if you are serving lots of data) whether it be from a web server, peer-to-peer software or any other kind of server. Please see our Internet Service Agreement and Acceptable Use Policy.

Q: Does Wireless, Etc. place a cap on my monthly bandwidth transfers?

A: No. The connection is “unlimited” in how much data you can transfer per month. However, we do not allow continuous uploading associated with web hosting and file sharing.There are business service rates available for such need or features.

Q: Is your system compatible with VoIP (Voice over Internet Protocol)?

A: Yes. Our system is compatible with VoIP. Any of our service rates will allow for voip services to perform at optimal levels to provide the best seamless voip service.

Q: Can I still use AOL (America on Line) or Earthlink with your service?

A: Yes. You will need to change the settings in AOL to use a LAN connection over TCP/IP. Please contact AOL or Earthlink if you do not know how to do this.

Q: Does Wireless Etc Offer an E-mail service?

A: NO, Gmail and Yahoo both offer free email accounts as it maybe necessary to have gmail due to all the connected and linked accounts and devices for an individual.

Q: How is Wireless, Etc.’s service different from satellite service?

A: While both services are wireless, our network is local to Garland County. Our radio signals typically travel less than 5 miles to our towers, while satellite system signals have to travel through the atmosphere, from 180 miles to 22,300 miles to the satellite and then back to earth. That’s why satellite system users commonly experience latency or delays when connecting to the web. Varying weather conditions will also interfere with the satellite signal in the same way that TV satellite signals can be interrupted. A nearby tower that provides access will be far more reliable than any satellite connection plainly due to distance . There really is no comparison when it comes to performance vs a satellite connection. There are newer satellite service available but they are not with out flaw.

Q: Is Wireless, Etc.’s service the same as DSL?

A: No. DSL (Digital Subscriber Line), using outdated copper phone lines, Wireless Etc delivers connections wireless via high capacity radio waves. If you are within our coverage area, Wireless, Etc. can typically install your service within 1 to 3 business days. Note:There is no guarantee that service can or will be installed due to limitations such as trees and natural terrain.

-Pricing & Billing Policies

Q: How much does it cost to get started?

A: Please see our Package Plans for current pricing.

Q: How will I be charged for the installation?

A: We require payment for installation and first month service at the time of installation. We accept Check, Visa or Master Card.

Q: How do you charge for the monthly residential service?

A: We bill monthly to a credit or debit card account for residential service. The charge usually goes through within the first few days of the month for that month. For example, on July 1st your account will be charged for July service.

Q: Can I pay by cash or check for the monthly residential service?

A: We accept payment for monthly service by check or cash in response to monthly billing statements.

Q: How do you charge for the monthly business service?

A: We can either 1) invoice your business or 2) charge the monthly service to a credit or debit card account. We send invoices out at the beginning of the month for that month’s service. Our payment terms are Net 10. For example, we will send you an invoice at the beginning of July for July’s service. The payment for that invoice is due 10 days after receipt. If you choose to pay by credit or debit card the charge usually goes through within the first few days of the month for that month. For example, on July 1st your account will be charged for July service.

-Settings & Troubleshooting

Q: Why is my service slow?

A: There are many points of concern when a service becomes slow starting with the computer, router and other connections within the home. Please see our support page for steps to take if your connection seems slow.

Q: What are the settings to connect to your mail server?

A:Wireless Etc does not provide local email services.

Q: Why am I having trouble sending E-mail but I can receive E-Mail just fine?

A: A support ticket for the appropriate email service will have to be generated.

Q: What are your office hours?

A: Our offices are open Monday through Friday 8am to 5pm.

F.A.Qs

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions Menu – Our Service