Support

Contact Us for Direct Support

If you're experiencing service issues or need assistance, don't hesitate to reach out to our support team. We're here to help you get back up and running smoothly. Contact Wireless Etc. at (501) 318-1300 today for expert support and troubleshooting assistance. You can also stop by our location at 200 Aviation Plaza in Hot Springs, Arkansas.

General Troubleshooting Steps

Begin by following our general troubleshooting steps, designed to address common networking issues. These steps cover a range of potential problems and can often resolve issues without the need for technical support.

SEE TROUBLE SHOOTING

Router Configuration

If you're still experiencing issues after following the general troubleshooting steps and you're using a router provided by Wireless Etc., contact us for further assistance. While most ISPs, including Wireless Etc., do not have an alerting system for individual customer connections, our knowledgeable support team is here to help.

On-Site Testing

In some cases, a technician may need to perform on-site testing to ensure the quality of service and availability of your connection. Our educated and experienced team is equipped to diagnose and address any issues to get you back online quickly.

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Trouble Shooting Tips

External Network Vs. Internal Network

A call to Wireless Etc. will need to be made in order to determine if you are experiencing an External Network or Internal Network issue.

Wireless Etc. supports external network issues including problems with your Wireless Etc. radio and power adapter as well as our towers and upstream network devices. Wireless Etc. does not support internal network issues. This includes issues with your computer, router (customer owned) or other home network devices. If you are experiencing an internal network issue and a service technician is dispatched, you will be billed for the service call. As an alternative, we may refer you to a third party technician for your internal network issue. The only exclusion is the purchase of a Wireless Etc. router or gateway with the support package that is included upon purchase. This support only includes the router or gateway itself other internal IT support issues will be differed or billed accordingly.

Step 1: Unplug The Power Cable

Unplug the Power Cable to your Wireless Etc. Power Adapter. At the same time unplug the power cable to your router, if used.If you have a Wireless Etc. router that is black with a Wireless Etc. label on it then all that needs to be done is to unplug power to the Wireless Etc. router.

Step 2: Check POE Cable

Ensure the POE Ethernet Cable is securely connected.The POE Ethernet Cable is often black or grey and runs outside to your radio.Unplug and reconnect the cable until it clicks firmly into place.

Step 4: Check The LAN Cable

Ensure the LAN Ethernet Cable is securely connected. The LAN Ethernet Cable should connect to the ‘Internet‘ ‘WAN‘ or ‘Uplink‘ port on the router OR directly to the Ethernet Port on your computer. Unplug and reconnect the cable at both ends until it clicks firmly into place. THIS CABLE SHOULD NOT BE PLUGGED INTO A NUMBERED PORT ON THE ROUTER.

Step 5: Reboot Devices

Re-boot your computer, and wait until it has fully loaded. If you have a router, re-connect the power cable at this time. If you have a WLETC router this should already be power on.

Step 6: Check Your Connection

Check your Web Browser and check for a connection. Its always good to wait at least 2 or 3 mins for everything to initialize and finish booting. If you are still unable to get online AND you are connected through your router then you will need to bypass your router. If you have a black Wireless Etc. Router with Wireless Etc. label on top then call to the office or fill out our a support ticket for further trouble shooting.

Why Choose Wireless Etc.?

At Wireless Etc., customer satisfaction is our top priority. As a member of the Wireless Internet Service Providers Association, we are dedicated to providing exceptional support and service to our customers in Hot Springs and across Garland County. Our team receives ongoing training and stays informed about the latest regulatory actions and industry changes to ensure that we can provide you with the best possible customer experience.